Help Center & FAQ
Find fast answers to common questions about shipping, power requirements, returns, and product care.
๐ฆ How long does shipping take?
Orders in the United States arrive within 3โ5 business days. International deliveries typically take 7โ12 business days. Tracking details are emailed immediately once dispatched.
๐ What is your 30-Day Money-Back Guarantee?
We offer an unconditional 30-day trial. If you are not completely in love with the warmth and comfort of your shawl, email us at support@thehwson.com for an easy return and full refund.
๐ Does it come with a power bank? What battery should I use?
The shawl features a standard USB connector compatible with any standard 5V / 2A portable power bank. You can use your own power bank, or add our Ultra-Slim 10,000mAh Power Bank bundle during checkout for 6โ8 hours of portable heat.
๐งผ Can I wash the heated shawl?
Yes! The carbon-fiber heating elements are waterproof. Simply disconnect and remove the power bank, zip the USB cord inside its pocket, and hand wash or machine wash on a cold, delicate cycle in a mesh laundry bag. Air dry completely before use.
Still have questions?
Our support team is available Monday through Friday, 9:00 AM โ 5:00 PM PST.
