Refund policy
30-Day Money-Back Guarantee
At The HW Son, we want you to be completely delighted with your Wearable Heated Blanket Shawl. If for any reason you are not 100% satisfied with your purchase, you may return it within 30 days of delivery for a full refund or exchange.
How to Initiate a Return:
- Contact our friendly customer support team at support@thehwson.com with your order number.
- Our team will provide you with a return authorization and return shipping instructions within 24 hours.
- Ship the item back in its original packaging including all accessories.
- Once received and inspected, your refund will be processed to your original payment method within 2-3 business days.
Damaged or Defective Items
If your heated shawl arrives defective or damaged during transit, notify us immediately at support@thehwson.com with a photo or brief video. We will send a brand-new replacement immediately at zero cost to you.